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Customer Satisfaction Survey

Please take a moment to answer the following questions and let us know how we're doing. Be sure to answer all questions and fill in all fields. The answers given here should pertain only to your most recent support call.


  • Here at Plotix, our customers are very important to us, and we strive to provide them with prompt, friendly, and accurate solutions. Compared to similar technical solution hotlines, do you believe the amount of time it took to reach the Plotix support staff was reasonable?

       5 - Strongly Agree
       4 - Agree
       3 - Neither Agree nor Disagree
       2 - Disagree
       1 - Strongly Disagree


  • When you presented the question or problem to your technician, were they courteous and professional in listening and understanding your question?

       5 - Strongly Agree
       4 - Agree
       3 - Neither Agree nor Disagree
       2 - Disagree
       1 - Strongly Disagree


  • When a solution or workaround was offered, did the technicians knowledge meet your expectations?

       5 - Strongly Agree
       4 - Agree
       3 - Neither Agree nor Disagree
       2 - Disagree
       1 - Strongly Disagree


  • Due to the nature of our business, research is often required to resolve technical issues. If research was required on this call, were you kept adequately informed as to the status? If research was not required, did the technician provide you with a solution to your support question in a reasonable amount of time?

       5 - Strongly Agree
       4 - Agree
       3 - Neither Agree nor Disagree
       2 - Disagree
       1 - Strongly Disagree


  • Do the products and services you purchased meet your business needs?

       5 - Strongly Agree
       4 - Agree
       3 - Neither Agree nor Disagree
       2 - Disagree
       1 - Strongly Disagree


  • Approximately how often do you require support for your product per year?

       4 or less
       5-9
       10-14
       15-19
       20 or more


  • Did we respond to your call in a reasonable amount of time?

       5 - Strongly Agree
       4 - Agree
       3 - Neither Agree nor Disagree
       2 - Disagree
       1 - Strongly Disagree


  • What suggestions, if any, do you have that would make your Plotix support experience more pleasant?


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